Thank you for choosing Smelly Jelly Wax Melts.

We take great pride in creating natural, handcrafted products with care and attention.

If something is not right, we’re here to help.

1. Returns & Refund Eligibility

Because our products are made in small batches and for personal use, we can only accept returns if:

• The item arrived damaged or faulty; or

• the wrong item was sent; or

• the item is unopened, unused, and in its original condition.

We cannot accept returns on:

• products that have been opened, used, or partly consumed

• items bought more than 30 days ago

• sale items or promotional bundles

• digital downloads or gift vouchers

This policy ensures the safety and integrity of our natural formulations.

2. Damaged or Faulty Items

If your item arrives damaged or you believe it is faulty:

Please contact us within 48 hours of delivery at [email protected]

Include your order number and clear photos of the issue

We will arrange a replacement or refund once assessed

We always aim to resolve matters quickly and kindly.

3. Exchanges

We are unable to offer direct exchanges on returned products.

If you would like a different item, you can place a new order once your refund has been processed.

4. Refunds

Once your return is approved:

• refunds are issued to the original payment method

• please allow 5–10 working days for processing

• shipping costs are non-refundable unless the item was faulty or incorrect

5. Return Shipping

If returning an item:

• customers are responsible for return postage unless the product was faulty or incorrect

• we recommend using a tracked service

Smelly Jelly Wax Melts is not responsible for items lost in transit during return shipping

6. Contact Us

If you have any questions or would like to start a return, please reach out:

• [email protected]

• Smelly Jelly Wax Melts, 12 Rylands Drive, Whitchurch, Shropshire, SY13 1FS

We are always happy to help.